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Based on the current situation, please follow the steps below to troubleshoot the issue.
Check the default Outlook Web App policies
1. Login to the EAC(https://outlook.office365.com/ecp/) with the admin account.
2. Click permissions > Outlook Web App policies.
3. Check if you have set any other custom policies.
4. Check OwaMailboxPolicy-Default, if all the options in features are checked.
Check Email Connectivity in your account
1. In EAC, check recipients > mailboxes.
2. Select the user who encountered the issue and edit it.
3. Click mailbox features and click View details in Email Connectivity.
4. Check if Outlook Web App mailbox policy shows OwaMailboxPolicy-Default.
5. If not, change it to OwaMailboxPolicy-Default.
6. Save it and check if the issue persists.
If all the settings are correct but the issue persists, please feel free to let me know.
15 Office 365 SKUP
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